SetuServ provides an unstructured text analytics solution that uses machine learning to mine customer reviews, social media commentary, survey responses and all other forms of customer feedback to extract high-quality and granular insights for product development, marketing, customer service, innovation and corporate strategy functions. Our platform captures not only the distinct product traits or topics contributing to both positive and negative sentiment but also the weight of each specific trait as a component of sentiment, star rating or NPS/CSAT score. The resulting high-quality insight can drive a wide spectrum of actions from tactical marketing communications to strategic brand direction
We are a team of data scientists, engineers and consultants committed to harnessing the vast powers of machine learning to solve distinct problems. Founded in 2012 and backed by leading investors and industry practitioners, we are experts at combining human intelligence with artificial intelligence to build custom solutions for each of our clients.