The Challenge:
U.S.-based sports equipment manufacturer wanted to transform its applications management system avoiding operational silos and inconsistent customer experience. Suboptimal application development and support activities, lack of proper governance mechanism were some of the other key challenges.
The manufacturing company wanted to leverage FullStack Techies technology competency and industry experience to help optimize its applications portfolio and transform the application management system.
Our Approach
Full-Stack Techies analyzed the existing application system and designed a unified global operating model. Following agile development method, ensured effective application development and support activities – including robust governance system.
Leveraging FullStack Techies automation capabilities and industry experience, automated multiple frequently recurring cases and helped to increase Service Level Agreement to 100%.
Accelerating Application
Transformation to Scale-up operations
FullStack Techies enabled the Manufacturer Company to synchronize application silos and harmonize its development and support processes towards the pursuit of operational, quality, and governance excellence. The agile development methodology and automated application management processes helped the company meet its operational scalability, time to market, and increased customer experience.
Built
Robust application eco-system and long-term customer loyalty
50%
Savings through automated service tickets
Improved
SLA compliance to 100 % across all applications
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