Optimize your loan payoff request service delivery model
Loan payoff request software solution (LPORS) makes it easy for financial institutions to improve their efficiency with handling loan payoff requests by digitally self-enabling those servicing processes.
- Increase speed & scalability. With LPORS, borrowers and or third party companies can auto-generate their own loan payoff statements in only a few minutes’ time. As demands peak, LPORS which is hosted on the Microsoft Azure platform, scales and handles increase volumes flawlessly allowing your existing staff to continue their focus or other high touch client\member interactions during peak periods.
- Deliver a better client & partner experience. LPORS is a unique single platform that works with any or all of your consumer, mortgage & commercial servicing systems to deliver this digital self-service experience.
- Reduce the cost-to-serve. The average cost for most financial institutions to fulfill loan payoff requests is about $4.50 per loan. in only 90 days or less, LPORS can be easily implemented and reducing the cost per loan by 30% or higher.
Once borrowers and partners start using the convenience of 24/7 availability, call center and loan servicing personnel will spend fewer hours handling loan payoff phone requests and manually processing forms. that’s where the savings start to add up.
