PARTNERING FOR DIGITAL IT APPLICATION MANAGEMENT IMPROVES SERVICE & REDUCE COSTS

The Challenge:

A leading technology company in the US had challenges in managing changing application landscape and increasing IT incidents that affected business and Customer satisfaction. Increasing operational costs and infrastructure-related changes were common. Also, the company wanted to streamline its IT management process by replacing the company’s inefficient, inaccurate—manual process with a digital solution

Our Approach:

FullStack Techies analyzed the current IT application landscape and built a Digital ready application management solution to address the challenges. To reduce operational cost, explored onsite and offshore resource models for transformation activities. Leveraging our past experience in continuous service improvement and proven transition methodology, helped to rationalize, streamline and automate the workflow process.

Collaboration across Business Operations Improves Application Performance

Transformed IT eco-system providing enhanced customer, employee, and partner experiences. By implementing operational agility and automation, the Technology Company streamlined the process and reduced operation cost substantially.

99.7%
Increase in application availability

45%
Reduction in incidents

$4M+
Cost savings over three years