Slavcho is a chatbot assistant that will help users through the process of choosing the most suitable smartphone.
The main purpose of this chatbot is to give users a phone recommendation based on their discussed preferences. Slavcho transforms for what is today a cumbersome and a tiresome process into a pleasant and simple experience for the users.
Slavcho gathers the information in an interesting and fun way as he doesn’t ask direct questions for the phone specifications, but he tries to find out how the user will utilize the smartphone instead. This way the chatbot gets more genuine answers and can form a more accurate list of suggestions.
The chatbot works on a back-end server with the machine learning modules which are responsible for composing the next message that the chatbot replies to the user. An AI model is also trained with certain information about general knowledge and everyday type of conversation. The content engine is responsible for the logic of how the chatbot responds to the messages from the user.
This includes the expert system and natural language processing (NLP). The interesting part is that the NLP technology was used for a bot that uses the Macedonian language for communication, which was really challenging due to the fact that there are not many resources, data, and tools that use this language and lettering. The chatbot understands Macedonian language, both Cyrillic and Latin lettering.
Slavcho presents as the perfect innovative solution in the customer support department as he features like a simple, friendly chatbot, which the users can easily communicate with, on a platform that is widely used, Facebook Messenger and Web platform. With that, the users can get lots of useful information and rich content about the services that one.Vip provides.
The bot will offer links to more relevant information regarding sales and disclaimers by using one. Vip’s external sources. This will help the Vip users stay informed about maintenance issues, infrastructure installation, etc.
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